Suspicious call Belgium

How this scam presents itself

• For the suspicious call, first check the requested action, the channel used and what may already have happened if you clicked, paid or shared a code.
• Use an official channel for the suspicious call that you open yourself. A received link, QR code or phone number is not a reliable starting point.

Warning signs

• Unknown number
• Pressure
• Request for secrecy or being told to call back

How to check without taking any risk

• Do not reply to the message and do not use the link, QR code or number it contains.
• Open the official app or website yourself, then check whether the same request appears in your personal space.
• If in doubt, contact the organisation using a number found on its official website, a reliable invoice or your bank card.

What to do immediately

• Hang up the call.
• Call back only using the official number you already know.

If you have already clicked or replied

• Close the page and do not enter any more information. If you have shared a password, change it from the official website and everywhere it is reused.
• If bank details, a code or a confirmation have been given, call your bank immediately using its official number. Use Card Stop if a card is involved.
• Keep the message and the observed address for the report, without forwarding them to other people as a clickable link.

What makes a call dangerous

• The call creates an ongoing interaction in which every hesitation gets a prepared answer. Pressure, confidentiality and staying on the line are often more revealing than the number shown.
• A call without a request for money can prepare a second step: installation, a code, card collection or itsme confirmation.

Break the caller's control

• Hang up, then wait before calling the service back on an official number. Do not use the call-back function from your call history.
• Explain to the real service what was requested, without repeating the steps to demonstrate them.

Information to note after the call

• Note the time, the claimed identity, the number shown, the amounts, beneficiaries, software and codes requested. These details are more useful than a general impression of the voice.
• Do not try to keep the call going to collect evidence: breaking the caller's influence remains the priority.

What to do now

• If you have not acted, do not click further and open the named service's official channel yourself.
• If you clicked, close the page, enter nothing else and note what information was shown or requested.
• If you shared a code, card, password or payment, contact your bank or the relevant official service immediately.
• Keep the message, time, link used and any useful screenshots. Share them only with an official reporting channel or a trusted helper.

Limits of this page

• This page does not prove that a message is safe and does not replace your bank, the police, Safeonweb, a platform or a public service.
• A scam may be new, very well written or described with too little context. Use the result as decision support, not as absolute certainty.
• Before taking a final action, checking through the official channel matters more than the appearance of the received message.

Check through an official channel

• Type the service address yourself or open the official app. Do not use a phone number, link or QR code from the suspicious message to verify the situation.
• When money, card details, a code or account access are involved, the safety action comes first. The analysis can then help organise the evidence.

How to read the result

• A low number of signals does not mean that everything is safe. It only means that this page or analysis did not find decisive evidence with the information available.
• Focus on the requested action: paying, sharing a code, installing an app, approving a bank action or leaving an official platform. That action matters more than a logo, sender name or polished wording.
• If the situation feels urgent, step away from the received message first. Then check calmly through a channel you already trusted before the message arrived.

Belgian reading of this situation

• For the suspicious call, focus on the relevant Belgian next step: open the official channel yourself, contact the bank, use Safeonweb or preserve evidence.
• The right decision for the suspicious call depends on what has already happened. Reading a message is not the same as clicking, paying, sharing a code or granting remote access.

Frequently asked questions

Useful official sources

• SPF Économie - Allô ? Escrocs au bout du fil - link checked on 2026-09-17
• Febelfin - Fraude au faux support technique bancaire - link checked on 2026-09-17
• SPF Économie - Arnaques téléphoniques - link checked on 2026-09-17
• Safeonweb - Soyez vigilant face aux appels et SMS suspects - link checked on 2026-09-17
• SPF Économie - Victime d'une arnaque ? Que faire ? - link checked on 2026-09-17