Proximus obligatory callback: scam or real?

First assess what is being requested, which channel was used and what has already happened. Do not use the received link or imposed phone number as the verification channel.

Information updated : 2026-09-10

High risk - Point de vigilance : The callback keeps you in the fraudster’s channel.

Editorial Trust

Last update
2026-09-10
Sources checked
2026-09-17
Content status
information published with visible sources and clear limits
Official sources cited
5
Editorial responsibility
StopArnaques

StopArnaques is an independent Belgian service. It is not a public authority and does not speak on behalf of the organisations cited.

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Analysis of the case described

  • The request for a callback turns the recipient into the person who initiates the call to a number controlled by the fraudster. The person on the other end may then ask for payment, a code or remote access.
  • A real question about a contract or invoice should leave a trace in MyProximus or be checkable through the official number.

How the scam works

  • The message combines a known brand, urgency and an action that is difficult to undo: payment, login, code or sharing data.
  • Verification must start again from an independent official channel rather than from the contact details contained in the message.

Why it is dangerous

  • The callback keeps you in the fraudster’s channel.

Warning signs

  • Obligatory callback
  • Urgent invoice, line or suspension
  • Number or link received by message

What a legitimate service would do

  • A legitimate organisation lets you check the request in its official area or through a contact published on its domain.
  • It does not stop the victim from taking time to check the identity and the action requested.

Verification process

  • Do not call the number in the message; open MyProximus and check the notifications.
  • Contact Proximus through its website or a reliable contract document.

What to do now

  • Use proximus.be or the official app.
  • Do not call back the number you received.

If I already clicked

  • Close the page and go back to your official area.
  • Keep an eye on your payments if data was entered.

What this sheet allows us to say

  • The wording “Proximus obligatory callback” is a search clue, not proof on its own. The number, domain, beneficiary and requested action must be checked together.
  • This sheet describes a defensive method. It does not attribute a message to a person or organisation without verified evidence.

How to use the sources in this sheet

  • The selected references for “Proximus obligatory callback” cover the mechanism, the service being claimed and the protection steps. They should be read for the procedure they document, not as automatic proof that every similar message belongs to a confirmed campaign.
  • For the alert “Proximus obligatory callback”, the first three references are: SPF Économie - Invoice fraud; Febelfin - Invoice fraud; Bancontact Payconiq Company - Together against payment fraud. Each link must be checked separately and an inaccessible source must be removed or replaced.

What would confirm or weaken the risk

  • The risk is stronger if several signs appear together: obligatory callback; urgent invoice, line or suspension; number or link received by message. An irreversible action, an external domain or an unknown beneficiary weigh more than a simple language mistake.
  • For “Proximus obligatory callback”, the risk is weaker if the same request, with the same reference and the same action, is found in the official area opened manually. This match must be checked without using the link, number or QR code received.

Limits of this page

  • This page does not prove that a message is safe and does not replace your bank, the police, Safeonweb, a platform or a public service.
  • A scam may be new, very well written or described with too little context. Use the result as decision support, not as absolute certainty.
  • Before taking a final action, checking through the official channel matters more than the appearance of the received message.

Check through an official channel

  • Type the service address yourself or open the official app. Do not use a phone number, link or QR code from the suspicious message to verify the situation.
  • When money, card details, a code or account access are involved, the safety action comes first. The analysis can then help organise the evidence.

How to read the result

  • A low number of signals does not mean that everything is safe. It only means that this page or analysis did not find decisive evidence with the information available.
  • Focus on the requested action: paying, sharing a code, installing an app, approving a bank action or leaving an official platform. That action matters more than a logo, sender name or polished wording.
  • If the situation feels urgent, step away from the received message first. Then check calmly through a channel you already trusted before the message arrived.

Belgian reading of this situation

  • For this proximus obligatory callback situation, focus on the relevant Belgian next step: open the official channel yourself, contact the bank, use Safeonweb or preserve evidence.
  • The right decision for this proximus obligatory callback situation depends on what has already happened. Reading a message is not the same as clicking, paying, sharing a code or granting remote access.

Proximus-specific angle

  • This alert is about a forced Proximus callback: incoming number, technical service, subscription issue, alleged intervention and pressure to act by phone.
  • Do not call back the number in the message. Open the Proximus app or website yourself, especially if the call prepares a payment, installation or account change.

Frequently asked questions

How can I check the invoice without using the message?

Open the supplier's customer account yourself and compare the amount, reference, bank account and deadline with an earlier trusted invoice.

Does a new bank account prove that the invoice is fake?

Not on its own, but confirm every change through a number you already knew. Do not use details shown only on the changed invoice.

What should I do after paying the wrong account?

Contact your bank and the genuine supplier immediately. Keep the invoice, full email, beneficiary account and transfer reference.

Useful official sources

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